Shipping policy

SHIPPING POLICY

Free Worldwide Shipping!

DELIVERY TIMES:

• United States: 5-12 working days
• Europe: 5-12 working days
• Canada: 5-12 working days
• Australia: 5-12 working days
• Rest of the world: 5-12 working days

Please allow an extra 24-48 hours dispatch time of all orders during Seasonal Sales and our annual Black Friday Period.

SHIPPING INTERNATIONAL

Your shipment may take a little longer when going through customs, depending on your country's policies. We do not control customs fees or policies and our shipping does not cover these fees.

Delivery when using this service can take up to 1-2 weeks. If your order has not arrived within the time frame, please email support@cherishedpaws.com and we will help to resolve this immediately.

ORDERING MULTIPLE ITEMS?

Since every order is custom made and we have a large assortment of products that are not all stocked in house, when you order multiple items at a time, they may be shipped separately from our different warehouses. You may receive one item before the next.

CAN I CANCEL MY ORDER?

If you change your mind about your purchase, you have the option to cancel your order within 3 hours of purchase by emailing our support team at support@cherishedpaws.com

If your email cancellation request has been over the 3 hour window, unfortunately, we are not able to cancel your order and you will need to follow our returns process.

CUSTOMS & TARIFFS

In the circumstance that taxes, tariffs or a handling cost are required, it will be your responsibility to make payment prior to receiving the goods. Please note, if payment is not made for whatever reason, your order will be returned and a shipping handling fee will be deducted from your refund.

CONTACT

For any questions regarding shipping, please contact us at support@cherishedpaws.com

FORCUS PTE. LTD.
20 CECIL STREET #05-03
SINGAPORE 049705